Support Center

Zentto includes an integrated support system where you can create tickets, track progress and receive responses from the technical team.

How to create a ticket

From the app

1. Inside any module, click the help icon (?) in the top bar
2. Select “Report a problem”
3. Fill out the form:
   • Type: Bug, feature or question
   • Module: The module where the issue occurs
   • Title: Brief summary
   • Description: What’s happening
   • Severity: Critical, high, medium or low
4. The ticket is created automatically and you’ll receive a tracking number

📸 Screenshot: Ticket creation form from the app

From GitHub

You can also create tickets directly in our support repository:

1. Visit github.com/zentto-erp/zentto-support
2. Click “New Issue”
3. Select the request type:
   • 🐛 Report a bug — Something isn’t working
   • ✨ Request a feature — Suggest improvements
   • ❓ Question — Doubts about the system

Response times (SLA)

Plan	First response	Resolution
Enterprise	< 2 hours	< 24 hours
Professional	< 8 hours	< 48 hours
Basic	< 24 hours	< 5 days

Direct contact

• Email: [email protected]
• Support: github.com/zentto-erp/zentto-support
• Docs: docs.zentto.net